Frequently Asked Questions
How do I get a pass?
You may reserve a pass in person at the Library, from home through the links on this page, or you may call the Library at 203-245-7365. Passes can only be reserved using an adult Scranton Library card. You may reserve passes up to 30 days in advance. If you have an email listed in your library account you will receive confirmation of your reservation via your email.
When can I pick up my pass?
Your reserved pass should be available after 5:00 pm on the day before your reservation; Saturday reservations can be picked up after 3:00 pm on Friday; Sunday reservations can be picked up after 10:00 am on Saturday. All effort will be made to contact you if your reserved pass has not been returned on time by the previous patron. However, the Library cannot take responsibility for passes returned late.
Are there any limits or penalties?
You may reserve up to five passes per month, but you may not exceed two passes per week. If you fail to pick up your reserved pass you will be blocked from reserving another pass for thirty days. There is a $20.00 per day fine if the pass is not returned on time. If you lose or don't return a pass you will be charged the replacement cost set by the individual museum plus an additional processing fee of $20.00. The Library reserves the right to change loan limits during busy times of year, such as school and summer vacations.
When does the pass need to be returned?
The pass needs to be returned by NOON on the day following your reservation. During summer hours, please return Friday passes by 10:00 am Saturday morning. The pass may be returned in the book drop if the Library is closed.
What does the pass allow me to do?
Passes allow a set number of people to attend the museum or attraction for a reduced or free admission. These terms are set by the individual museums, not the Library.
How do I cancel a reservation?
If you reserve a pass and change your plans you may cancel your own reservation using the link above, or you may call the Library. A reservation cancelled three days or less before the reserved date will be counted as a "no-show" and will result in you being blocked from reserving additional passes for the next 30 days.
I want to learn more before I go!
On the page listing the available passes by museum, click on the link Suggested Reads Before You Go! If you have provided the Library with an email address, you will receive this list of related books, movies and/or music owned by the Library via email in your reservation confirmation.
Prices and hours of museums are subject to change without notice.
Please call the individual locations for up-to-date information.
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